Jobs

Administrative Assistant – Supporter Services (Fundraising)

About Us

Assistance Dogs Australia trains and places unique dogs with Australians in unique situations. We currently train dogs that specialise in support for people with a physical disability, autism or post traumatic stress; as well as providing a range of services to these individuals and their families. Our Assistance Dogs provide independence, self-esteem, improved health and relationships to individuals and families – resulting in stronger and more successful communities.

About the Role

We are looking for a dog loving (you will be seeing dogs all day long) and outgoing, motivated and enthusiastic Administrative Assistant to contribute to our Supporter Services (Fundraising) team in delivering an exceptional experience to our current and potential ADA Supporters. You will be the frontline voice on the phone, assist in managing all incoming email enquiries and communications, as well as responding to any question or enquiries that our valued supporters may have.

You will also assist in maintaining our database (Salesforce) and complete basic fundraising bank reconciliations and transacting some donations.

This role will be full time and based at our Assistance Dogs National Training School in Waterfall NSW.

Your Responsibilities

  • Primary contact for all supporter enquiries, via phone, email or traditional mail
  • Meeting all supporter enquiries in timely and professional manner
  • Maintain accurate donor records within Salesforce database
  • Processing of phone and mail donations whether via cash, cheque or credit card
  • Assist in maintaining regular cycles of donor communications
  • Ensure that voicemails are cleared each morning and timely call backs are made
  • Escalate any unresolved supporter issues
  • Support general administrative tasks across the organisation when directed
  • Supporting national administration with ad-hoc tasks

About You and Your Experience

  • At least 2 years in a similar administrative role that was ideally within a not-for-profit organisation
  • A true heart for service and making a difference
  • Absolute passion to deliver the very best quality service to our supporters with proven skills in both written and verbal communication
  • Excellent attention to detail
  • Proven experience in the use of Salesforce
  • Experience in accurate recording of both personal and financial record and information
  • A willingness for continual learning
  • Understanding that being of service means sometimes going above and beyond your job description!

If you would like any further information on this role please contact our People & Culture Manager, Linton Davey on [email protected] or +61 432 633 040

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Direct & Digital Fundraising Coordinator (Maternity Leave Role)

Assistance Dogs Australia are seeking a valued team member to join us for a twelve month maternity leave contract in the role of Direct & Digital Fundraising Coordinator.

We are looking for a dog loving person who is engaging, goal oriented, well organised, self-motivated and who is keen to contribute within a charitable organisation that is about providing life changing opportunities to our clients through our exceptional assistance dogs.

This role would ideally suit a newer graduate, or someone who is happy to maintain our established direct & digital fundraising program.

About Us

Assistance Dogs Australia trains and places unique dogs with Australians in unique situations. We train dogs that specialise in support for people with a physical disability, autism or post traumatic stress. Our Assistance Dogs provide independence, self-esteem, improved health and relationships to individuals and families – resulting in stronger and more successful communities.

About the Role

This role is situated within the Direct & Digital Marketing team and will work closely with the Direct and Digital Marketing Manager to grow income from prospective, new and existing supporters through digital and direct marketing campaigns.

The key purpose of the Direct & Digital Fundraising Coordinator role is to provide assistance in the implementation of fundraising programs, ultimately focused on attracting and building retention of our supporters through marketing activities.

Activities included, but not limited to:

  • Engage through digital, phone or email activities
  • Provide reporting on program metrics
  • Assist in data analysis to identify trends, issues and opportunities
  • Work with internal stakeholders and suppliers to streamline and improve processes
  • Ensure that collateral is fit for campaign purpose and readily available
  • Build and maintain professional working relationships with suppliers and other internal and external stakeholders
  • The role is also eligible for ‘not for profit’ salary packaging – up to $15,900 a year

This role has excellent work/life initiatives including flexible hybrid working arrangements. A supportive environment working alongside a team of committed and dedicated individuals.

Your Experience

  • A minimum of 1 years’ experience in a similar role
  • Experience in a fundraising organisation is highly regarded
  • Excellent communication skills
  • Experience or understanding of contributing to projects and managing priorities effectively
  • Exceptional organisational and time management skills
  • A creative approach to tasks and willingness to collaborate and generate new ideas to add strategic value
  • Intermediate skills across the Microsoft Office suite
  • Impeccable attention to detail across all areas of responsibility
  • Tertiary qualifications in Marketing, Business, Fundraising or other relevant fields of study are highly regarded.

If you have the skills, experience and passion and can see yourself joining an organisation that is about creating change in peoples lives, this could be the opportunity you have been waiting for.

If you would like any further information on this role please contact our People & Culture Manager, Linton Davey on [email protected] or +61 432 633 040

Apply on Seek

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Here are some other ways you can get involved:
Volunteering
Holding a fundraiser
Making a donation
Supporting via your workplace
Leaving a gift in your Will

It costs over $40,000 to train and place an Assistance Dog.

 

Your donation helps covers training, vaccinations and equipment for an Assistance Dog, who is given to a client free of charge.

 

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