Refunds, Shipping and Returns


Your decision to donate to Assistance Dogs Australia is appreciated, like any tax-deductible charitable contribution, any on-line contribution made to Assistance Dogs Australia cannot be cancelled or returned once it has been approved and completed. You can ensure that the donation is accurate by referring to the tax deductible receipt which will be issued to you by email. If you have any queries please contact us using the details below.


Within Australia: For delivery charges please refer to the order form.

Delivery is via standard Australia Post services. Additional charges will apply for express delivery.

Allow 15 working days from placement of order for delivery.

Overseas: Overseas orders will be charged for delivery at cost plus a handling charge as per the order form.

Delivery is by airmail unless otherwise requested. We shall advise you of the delivery charges before processing your order.

Goods will generally be shipped from Australia within 14 days of receipt of order.


If for any reason you are dissatisfied with and wish to return an item we will offer you a refund or replacement. Return it within 14 days of receipt with an explanatory note to the address below.

Contact us

Assistance Dogs Australia, PO Box R1294, Royal Exchange NSW 1225.

If you have any questions about any of these policies, please contact us Toll Free 1800 688 364 or email us here.

It costs over $40,000 to train and place an Assistance Dog.


Your donation helps covers training, vaccinations and equipment for an Assistance Dog, who is given to a client free of charge.


Donate Now

About us  |  Support us  |  Services  |  Terms & Conditions  |  Contact us